CATEGORY
Service Design, Design Strategy, UI/UX
Taiwan Presidents Cups hackathon
PARTNER
Service Design, Design Research, Strategy Planning, UI Design
MY ROLE
Empowering Taiwan:
Minimizing Disaster Impact
MISSION
T-aid
Clarity in Crisis: A Safer Tomorrow
Taiwan's geographic location exposes its people to a continuous threat of earthquakes, landslides, and typhoons. These natural disasters have become a long-standing concern for the Taiwanese population. However, the current disaster alert messages are often too vague, leaving citizens in the dark about what actions to take for disaster prevention.
Background
Desk Research
Taiwan: A High-Risk Zone for Natural Disasters
Taiwan, located in the Pacific Rim Seismic Belt and a typhoon pathway, is at exceptionally high risk for natural disasters. Approximately 73% of its land area faces three or more simultaneous disasters, threatening 99% of its population, rendering it one of the world's most disaster-prone regions.
Why does Taiwan's disaster prevention matter?
Natural Disasters: A Grave Concern for Taiwanese
Taiwan's geography, dense population, and urban development make it prone to various natural disasters. These events cause significant casualties, property damage, and major disruptions to daily life, raising deep concerns among its residents and leading to substantial losses.
What are Taiwanese concerns regarding disasters?
Target Users: Understanding what Taiwanese people are worried about.
How often and what type?
Frequency of natural disasters in Taiwan 1958-2020
Proportion of different natural disasters in Taiwan 1958-2022
People's concern
Since natural disasters in the past 50 years, an average of 10,253 houses have been completely or partially collapsed every year.
6200 houses
partially collapsed
4053 houses
completely collapsed
In the past 50 years, natural disasters have caused a total loss of 1.76 trillion NTD.
User Research
Target Users: Understanding how Taiwanese people really think and the challenges they face.
Problem Statement
Lack of clear instructions for action
Presenting disaster notifications without clear guidance, lacking intuitive and accurate pre-, during, and post-disaster information.
The problem lies in the chaotic state of disaster information, highlighting the need for real-time situational data visualization.
The time gap in rescue efforts leads to casualties.
Stranded in an unfamiliar disaster-stricken area without access to maps indicating emergency equipment and shelter locations.
Inability to make a phone call for help when needed. The emergency report function lacks one-click location coordinate submission.
Government policy fragmentation hinders disaster rescue efforts, leading to longer response times.
'How Might We' Statement
How might we break through the existing implementation efficiency of disaster prevention?
Solution
How do we systematically address and solve the problem?
Improve T-Aid service organization structure and internal and external execution process.
User Flow
Concept
The service aims to mitigate the impact of natural disasters in Taiwan by providing intuitive disaster prevention strategies, clear evacuation guidance, and government integration, ultimately reducing disaster losses.
Service
User Interface